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General Terms & Conditions

§ 1 Terms of Use
(1) The following Terms & Conditions shall govern contractual relationships between Zee Games Studio SRL, represented by managing partners Radu Claudiu, Dumitru Gabriel, Radu Cristian, Dragota Mihai, and located at Str. Pecetei, Romania, Bucharest (hereinafter referred to as "ZGS") and you - the User - of ZGS’s Products and Services. This is particularly applicable to mobile games. All use is solely based on the following Conditions. This applies also for the usage outside of the territory of Romania.
(2) Contrary, different or additional Terms and Conditions are only considered if they were confirmed by ZGS in written form. This Terms & Conditions are also effective even in case if ZGS was aware of conflicting or different Terms & Conditions of use without reservation.
(3) ZGS is not responsible for the offers of providers linked to the ZGS services or which are hold by ZGS as third party without the knowledge of the content. For such services the terms and conditions of the provider are applied.
(4) These Terms & Conditions do not govern any issues or questions which might arise with regard to the mobile game or third-party softwares such as SDKs, Analytics services, Ads services, etc as these Services are not provided by ZGS.
(5) ZGS retains the right to change or to complement these terms and conditions with future effect at any time, if it’s necessary and the User in good faith is not disadvantaged. Any changes in these terms and conditions will be announced in a suitable way by notification in written form. Generally notification takes place by publication on the website of the ZGS operated games and / or the respective services, or by e-mail. Any changes of these conditions will be shown to the User in either case with prominent announcement at the next login after changes has been made.

§ 2 Access and Changes to the ZGS
(1) If there is a suspicion that User in connection with a ZGS’s service usage infringes statutory provisions, these Terms & Conditions or terms and conditions of any selected payment system provider, ZGS is entitled to clarify the issue. The User is obliged to provide comprehensive information upon inquiry by ZGS. ZGS is entitled to terminate temporarily User access to the service till full clarification of the matter, temporarily termination may last up to 4 weeks. ZGS has to inform the User about such actions and the result of investigation and to give the User the opportunity to comment. If clarification reveals that a significant violation from the side of the User exists, ZGS is entitled to permanently block the access for the User and prohibit the usage of ZGS’s services for the future.

§ 3 Ground Rules for Online Games Service Usage
(1) The User commits itself to not violate any laws (e.g. penal law and the legal provisions for the protection of children and young persons) and given contractual conditions - especially these Terms and Conditions and terms and conditions of selected payment system provider - within the usage of ZGS services.
(2) All content, games, information, images, videos and databases published on ZGS pages or mobile applications are protected by copyright. The rights to the design of the Internet or mobile games as well as used software and technology belong exclusively to ZGS, its affiliated companies or their partners.
(3) The use of ZGS pages is allowed for exclusive personal, private use. Any further use requires the prior written consent of ZGS. This also applies in particular to copying, printing, inclusion in online/internet services or web pages and mobile applications, duplication on data carriers such as but not limited to CD-ROM, DVD-ROM etc, reverse engineering, transmission, public performance, rental, pay for play, circumvention of copy protection or any other use not specifically granted in the Terms and Conditions.
(4) The use of software neither provided nor recommended by ZGS, is permitted within the usage of ZGS Services. If ZGS allows the User to download software, software updates or software patches (e.g. correction deliveries for software and data) or tools and resources, ZGS grants to User a simple, limited license to use this software at the time of making it, available for described by ZGS purpose. The User is not authorized to sublicense or grant other Users access to the software for a fee. The User commits itself not to make copies, translate, reproduce, reverse engineer, derive source code, modify, decompile or disassemble of provided by ZGS. The non-compliance to the restrictions and limitations stated above results in immediately and automatically withdrawal of the granted license.
(5) The User is prohibited to provide surveys, contests, pyramid schemes, chain letters, spamming, scamming or other forms of unwanted messages of a commercial or any other nature using VST Services as well as to collect personal data about other Users (especially e-mail and other registration information) by bypassing the security measures or otherwise. The User is especially not allowed to send or make it accessible by other Users of commercial advertising within ZGS Services. This prohibition includes any form of communication (e.g.e-mail, chat forum or mobile notifications) as well as configuration of User profile within Games and related web sites or mobile applications. The User is also prohibited to use information obtained from ZGS through third parties for advertising on other channels.
(6) The User is prohibited to transfer virtual currency from one to another User account and/or to earn virtual currency in non-compliant way of playing.
(7) Should User discover by third parties or other Users an existing or imminent abusive use of ZGS Service or integrated payment system, ZGS would be grateful if User could bring that to its attention by contacting ZGS Support Team in any possible way. (e.g. through emailing us at support@cooking-team.com ).
(8) Abusing the game system & unsporting behavior: In the event of creating, maintaining and/or abusing so-called bugs (summarized as exploiting vulnerabilities), or encouraging this behavior towards other players, the respective game accounts will be sanctioned including possible full ban from the game. Cooking Team does not tolerate the abuse of the game system, its features or generally unsporting behavior within the community. It is not allowed to secure unfair advantages on one’s own behalf relative to other players by using the game or its features in a way they were not designed for or create and/or promote the appearance of this effort. Players are expected to report bugs or suspected bugs to the support team, so they can immediately be fixed for the benefit of the Cooking Team community.

§ 5 User-generated Content and Usage of the Game
(1) The User is prohibited from publishing or distributing content that a) violates law or is improper or immoral;
b) infringes trademarks, patents, utility models and design patents, copyrights, trade secrets or other rights of any third party;
c) is obscene, racist, hateful, pornographic or harmful to minors or else has a negative effect on the development of children and young people or is of harmful nature;
d) is of harassing, defamatory or offensive nature;
e) contains chain letters or pyramid schemes;
f) gives the false impression of being made available or supported by ZGS;
g) contains personal data of third parties without their express consent;
h) is of commercial nature, especially advertisements.

(2) The use of the games is only permitted by means of an Mobile / Tablet device through the approved markets ( GooglePlay Store, AppStore ). The use of games and Services that results in excessive load on the servers is prohibited.
(3) Users have no right to demand the availability of games in the versions that existed at the time the contract was concluded. ZGS reserves the right to discontinue a game at any time without giving reasons for this. In this case the User can request that possible fees that have already been paid in advance for other games offered by ZGS be credited to his account or that ZGS refunds fees that have already been paid. The User's right to cancel the contract pursuant to the unusable games with immediate effect shall remain unaffected by this. Further claims by the User are excluded.
(4) Under no circumstances may the User use, purchase, sell or exchange for “real” money virtual objects that are used in the online or mobile games outside the online or mobile game, unless explicitly permitted by the game.
(5) The User is authorized to create multiple accounts in one game.
(6) ZGS is not liable for damage caused by breach of duty by the User.
(7) Notwithstanding any other statutory or contractual rights, ZGS is entitled at its sole discretion to take the following actions in case the User culpably breaches statutory provisions, the rights of third parties, these Terms & Conditions or the respective additional conditions.
a) change or delete content,
b) issue a warning to a User,
c) publish misconduct in the respective online game together with the User name,
d) temporarily or permanently block a User for one or all online games,
e) exclude a User,
f) issue a temporary or permanent virtual ban
g) terminate the User contract with immediate effect.

§ 6 Liability
(1) ZGS provides Users with access to the games in their current versions. The User has no right to demand the continuation or certain functions of a specific game. The User is aware that the games offered by ZGS can never be completely free of errors. Games are only considered defective if their playability and usability are permanently disrupted.
(2) The User assumes the sole responsibility for the content and contributions provided by the User and agrees to fully indemnify ZGS from third party claims. ZGS explicitly does not make content provided by Users their own. The User, however, grants ZGS a permanent and irrevocable non-exclusive right to use the content and contributions provided by the User. ZGS does not actively monitor the contribution of content. Every Users have the right to report content they suspect might be illegal to ZGS. ZGS will then respond as quickly as possible and edit or remove content as necessary.
(3) The User shall be exclusively and directly liable for infringements of third-party rights. The User is obligated to compensate ZGS for all damage resulting from the non-observance of the obligations arising under these Terms & Conditions. The User shall keep ZGS indemnified from all claims from other Users or third parties against ZGS arising from infringements of their rights caused by the publication of contents by the User or the infringement of other obligations. The User shall also assume the costs of any necessary legal defense of ZGS, including all court costs and attorney fees. This does not apply if the User cannot be held responsible for the infringement.
(4) If ZGS provides the Service giving rise to the liability free of charge, ZGS shall only be liable in the case of intent and gross negligence.
(5) For the loss of data, ZGS shall only be liable in accordance with the preceding paragraphs if such a loss could not have been avoided by the User by means of appropriate data security measures.
(6) The above exclusions and limitations also apply to the liability of employees, workers, contributors, representatives and agents of ZGS for the benefit of the shareholders, employees, agents, entities and their members with respect to their personal liability.
(7) Liability for intent, gross negligence, injury to life, limb or health is never excluded.

§ 7 Rights and Obligations
(1) All rights relating to virtual objects used in the online games and made available to Users for fees are owned exclusively by ZGS and its partners. The same applies virtual objects created by the User. The User grants ZGS for such self-created virtual objects an unlimited and exclusive right without restrictions on time, space and content. This right includes in particular the rights to copy, distribute and modify the virtual objects. The User is only granted a temporary, non-exclusive right to use the virtual objects that is limited to the duration of the contract.
(2) As far as currencies in the games are simulated, e.g. SHELLS, these refer to Premium Services and not real money. Changes in the game can result in a change in the use of these currencies. A reconversion of the Premium Services (i.e. currencies, etc.) into real money is not possible.

§ 7 Data protection
(1) Personal data of Users is only collected, processed or used if the User has consented to this or legal provisions require or permit it.
(2) The User hereby expressly grants ZGS the right to pass on the User data to its direct partners responsible for the operation of the respective game, i.e. the developers as well as channeling/co-publishing partners so that they can contact Users if the game is transferred to another channeling partner or when the contractual relation between a partner and ZGS comes to an end.
(3) Information regarding the type, scope, place and purpose of raising, processing and use of the required personal data for the agreement as well as for the execution of orders and sending the newsletter by ZGS as well as the User's right to information and the right to correction, blocking and deletion can be found in the privacy policy.

§ 13 Supplementary Provisions on Payment Services
(1) Payments for a certain service are due in advance, for other features upon ordering. The User undertakes to pay the fees agreed when due and depending on the mode of payment to transmit correctly any data relevant for the payment, such as name and account details and to communicate any changes relevant for the purchase immediately to ZGS and to the payment service provider.
(2) The payment is executed via payment providers. The settlement of the payment is subject to the terms and conditions of the respective payment service provider.
(3) The User hereby expressly consents to ZGS outsourcing payments processing for premium features and additional in-game currency to third-party partners and thus to the processing of User and/or payment details.

§ 14 Choice of law / place of jurisdiction
(1) Legal relations between the contracting parties shall be governed by Romanian law.
Any dispute, controversy or claim which may arise out of or in connection with the present agreement, or the execution, breach, termination or invalidity thereof, shall be settled by the International Commercial Arbitration Court at the Chamber of Commerce and Industry of the Romanian Federation in accordance with its Rules. The place of jurisdiction for all disputes shall be the headquarters of ZGS, Bucharest.

§ 15 Final clauses
(1) The User may transfer rights and obligations under this contract only with the prior written consent of ZGS.
(2) Any and all claims and declarations made by the User must be submitted to ZGS in writing to be considered valid.
(3) The legal place of jurisdiction is Bucharest, Romania. These conditions also apply if the legal domicile or habitual place of residence is unknown at the time a legal action is filed.
(4) If any provisions of these Terms & Conditions are invalid or become invalid, the validity of the other provisions shall not be affected.
Instructions for Data Deletion

For data deletion purposes, please email us at cookingteamgame[at]gmail.com.
The subject of the email has to be "Data Deletion Purposes" and in the message please inform us about the account for which you want your data to be deleted.

Zee Games Studio SRL is committed towards protecting the privacy of our users when we process personal data and consider this for all business processes. Zee Games Studio SRL observes the strict data protection guidelines. Data protection provisions apply to all services offered in our games operated by Zee Games Studio SRL but not to pages or services belonging to other providers/social networks and services that the game may include. In this respect, the data provision conditions of the relevant provider shall apply.
We use the term "personal data" in the sense of Article 4 of the General Data Protection Regulation ("GDPR").

Who we are
Zee Games Studio SRL is a Romanian company, represented by its General Director Radu Claudiu, and located at Str. Pecetei, Bucharest, Romania.
If you have questions specifically about data privacy, you can contact us using support@cooking-team.com.

Who this privacy policy applies to:
This privacy policy applies to you if you play our game, regardless on which platform you're using our services (Mobile: GooglePlay or AppStore).

What personal data do we collect?
We collect personal data from you when you login with your Facebook account. The following categories of data are processed by us:

● Data for access management (email, name)
e.g. e-mail address, full name (but also e.g. social network identifier if you connect through your social network account)

● Customisation data
e.g. your display name, your avatar

● Data about your game progress
e.g. your level, quest status, the number of in-game resources you have

● Data about your preferences
e.g. sound on/off

● Data about individual payments in our games
e.g. if you buy in-game currency/resources using our shop

● Personally identifiable data
e.g. your name

The way we process these data, why and on what legal basis we do this are explained below.
Sensitive data
Sensitive data in the GDPR are the so-called "special categories of personal data", e.g. on your racial or ethnic origin, your health, or your political opinions.
We do not collect any sensitive data from you.

Data from children
If you are younger than 16, you need to obtain a clear consent of your parent or guardian if you are willing to use our games. A parent or a guardian can at any time exercise all the applicable rights available by law and those listed in this Data Policy on your behalf.

What do we process your data for?
We only process a user’s personal data in compliance with the relevant data protection regulations. This means that a user’s data shall only be processed if the user has given his or her legal permission for us to do so.
This is the case especially then when data processing is required in order for us to be able to provide our contractual and online services, or when required by law, we are in possession of the consent of the user, and when it is collected for the sake of our legally legitimate interests (i.e. interest in the analysis, optimization, and economic operation and safety of our online product as per Article 6 (1) (f) of the GDPR, in particular with regard to range measurement, the creation of profiles for advertising and marketing purposes, as well as the collection of access data and the use of the services of third-party providers).

We feel obligated to point out that Art. 6 (1) (a) and Art. 7 of the GDPR serve as the legal basis for consent, Art. 6 (1) (b) of the GDPR serves as the legal basis for processing for the performance of services and the performance of contractual measures, Art. 6 (1) (c) of the GDPR serves as the legal basis for processing in order to fulfill our legal obligations, and Art. 6 (1) (f) of the GDPR serves as the legal basis for processing in order to safeguard legitimate interests.

Additionally, your country and language is used to provide you with a localisation of our games - we will try to serve you content in your language and our in-game shop in your local currency.

Payments and invoices
If you want to buy in-game currency in our in-game shop, your interaction will usually be with third-party payment processors. In either case, if a payment was successful, we get this information as a digital invoice, which we store to fulfil legal requirements (Article 6.1.c GDPR), to retain them in the case of legal dispute (legitimate interest; Article 6.1.f GDPR), and to optimise our web presence for you (legitimate interest; Article 6.1.f GDPR).
These invoices contain data on what item you purchased, how much you paid for the item and what method you used to pay us with. We do not store information that could be used to make a payment on your behalf.

Security and fraud prevention
(legitimate interest; Article 6.1.f GDPR) We don't store data such as your IP address and certain device information when you access our games and interact with those.

Optimisation of games and campaigns
(legitimate interest; Article 6.1.f GDPR)
We don't track information about your behaviour and preferences.
Over the course of campaign optimisation, we share some of these data with third-party trackers (listed below).

Are you required to share your personal data with Zee Games Studio SRL?
There are some data we require from you:
● Data needed to fulfill our contractual obligations and the associated services
Data you explicitly make available: Data for access management, Personally identifiable data (where applicable), Data about your preferences (opt-in/opt-out).
Data you supply by browsing our game: Network data, Data about your game progress.
● Data that we are legally required to store
Data you supply by making a purchase: Data about individual payments in our games.

Without these personal data we cannot provide our services to you.

Automated decisions
We do not use your personal data for any automated individual decision-making that would have legal or otherwise similarly significant effects on you.

How long do we store your data?
For data that we store for legal reasons, we retain the data as long as legally required of us (up to ten years).
For data that we store in consideration of legal disputes, we retain the data as long as legally permissible. This may be up to 30 years.

Where do we store your data and who do we share it with?
Your personal data within Zee Games Studio SRL.
Your personal data is processed only by the people necessary for us to pursue our legitimate interests, or to comply with our contractual or legal obligations.

Your personal data outside of Zee Games Studio SRL.
We share your data only where it is legally permissible to do so, either when it's required to fulfil contracts you may have with us (Article 6.1.b GDPR) or on basis of legitimate interest (Article 6.1.f GDPR).
We share your personal data only if you have given us permission to do so, in aggregate or anonymised form (preventing the data from being linked to other data you may have supplied elsewhere), or with providers that are contractually obliged to treat your data with care.

We exchange data with providers in the following categories:
● Hosting and content distribution providers. These typically have no direct access to our systems, but provide network infrastructure that will necessarily process your IP address to deliver our assets.
● Payment providers. When you make a payment through a payment provider, we will get invoice information from these providers. Any payment details needed to actually make a payment on your behalf is handled only by the payment providers, not by us.
● Social network operators. These are only relevant if you're playing our games through their websites or explicitly choose their logins. For more information, please refer to the operators' documentation.
● Crash reporting. Our mobile games embed crash reporting functionality. The crash reports contain only anonymous information. Nonetheless, you can opt-out of this in the settings of the application.
The providers we use are contractually bound to treat your data with the utmost care. Whenever the process allows, we anonymise or pseudonymise your data.

Under no circumstances do we sell your data to third parties.
Information regarding your rights
We are committed to complying to the General Data Protection Regulation (GDPR) - one of the strictest Data Privacy regulation in the world. This affords you several inherent rights to your personal data.

You have the right to...
● ...request access to your personal data (Article 15 GDPR) in a portable format (Article 20 GDPR),
● ...request correction of your personal data (Article 16 GDPR),
● ...request restriction of the processing of your personal data (Article 18 GDPR),
● ...request deletion of your personal data (Article 17 GDPR),
● ...withdraw consent for your processing of data, when we do this in accordance with a legitimate interest (Article 7.3 and Article 21 GDPR),

You can easily ask us to delete your data (which is only possible with the full deletion of your game account): please contact us either through the support widget on our website, or by contacting us via email (support@cooking-team.com). If you contact us, please understand that we may need to ask you to prove your identity - after all, you wouldn't want a random stranger to get access to your data/delete your profile, and neither do we.

Note that it may take up to a month for us to process a request of yours. Should there be any delay, we will of course let you know.

You can find additional legal information in the Articles 7.3, 15 – 21 and 77 of the GDPR.

Your right to access, correct and erase your personal data
(Articles 15, 16, 17 and 20 GDPR)
At any time, you can request information on whether your personal data is processed by Zee Games Studio SRL or not, what the conditions of such processing are, and to receive a copy of your personal data. More specifically, you can request information about:
● the purposes for which the data are processed,
● the categories of personal data that are processed,
● the categories of recipients with whom we have shared the data,
● the intended duration of storage,
● your rights in regards to this data (correction, erasure, restriction, withdrawal of consent, and lodging a complaint with the supervisory authority),
● the source of the data in cases where we did not obtain it from your direct interactions with us,
● and the existence of any automated decision-making based on this data, including profiling, and your right to request meaningful information about the algorithms involved.

If you make this request electronically, the information will be provided in a commonly used electronic form. Should you make this request several times, we may ask a fee of you to cover administrative costs.
You also have the right to instruct us to correct any personal data that is inaccurate.

Lastly, you have the right to ask us to erase your personal data, if there are no legal reasons for us to retain it (such as freedom of expression, legal requirements, public interest or if required as evidence in legal disputes) and one of the following reasons applies:
● your personal data is no longer necessary considering the purposes for which it was collected or processed;
● you wish to revoke your consent having served as the basis for the processing and there is no other basis justifying such processing;
● your personal data has been the subject of unlawful processing;
● your personal data should be erased pursuant to a legal requirement.
When we delete data that we've made public over the course of offering our services to you, we will not contact any third party providers that may have this information cached, we can provide you the contact and names of any third-party provider and you may contact them to erase your data fully.

Right to the restriction of processing of personal data
(Article 18 GDPR)
You can assert your right to limit the processing of your personal data when:
● you contest the accuracy of your personal data, during the time necessary to verify the accuracy of such data;
● the processing of your personal data is unlawful but you oppose the erasure thereof and instead demand the limitation of processing;
● when we no longer need your personal data but you still need such personal data for the establishment, exercise or defense of legal claims.

Right to personal data portability
(Article 20 GDPR)
You have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit such data to another controller without hindrance from Zee Games Studio SRL.

Right to revoke consent
(Article 7.3 and 21 GDPR)
We only process your personal data with your consent, unless the data processing is otherwise required. You may revoke your consent at any time by changing the settings associated with your account (or by deleting your account outright, if you prefer).

Please note that a revocation of your consent does not affect the lawfulness of processing carried out prior to such revocation.

Facebook Analytics
Facebook are based in the US, are committed to the Privacy Shield Framework and offer opt-out instructions on https://www.facebook.com/help/568137493302217.

Google are based in the US and are committed to the Privacy Shield Framework.

Google Ads (a/k/a Google Remarketing) and AdMob
Google offer opt-out instructions for Google Ads and AdMob on https://adssettings.google.com/authenticated.

Google Analytics
Google offer opt-out instructions for Google Analytics on https://tools.google.com/dlpage/gaoptout.
Your IP address is masked when it is sent to Google Analytics.
For further information, see https://www.google.com/analytics/terms/

We make use of the widespread SSL (Secure Socket Layer) encryption method to deliver our site securely when you visit it, in conjunction with the highest level of encryption supported by your browser.

You can tell when any single page at our website is transmitted in encrypted form by the closed presentation of the lock (or key) symbol in your browser’s status bar.

We also take appropriate technical and organizational security measures to protect your data against destruction, accidental or intentional manipulation, partial or total loss, or against the unauthorized access by third parties. Our security measures are continuously improved upon in accordance with technological developments.

Further information
If you have any questions or concerns about data privacy, you can contact us at support@cooking-team.com.
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